How to make a complaint?
Under Health Practitioner Regulation National Law Act 2009 (the “National Law”), and the National Law in each State, health consumers have rights that guarantee them:
- a satisfactory service.
- dignity and privacy.
- adequate information.
- due skill.
- treatment in a professional manner.
- the right to address if these measures aren’t met.
If you want to make a complaint regarding unsatisfactory professional service, misconducts or negligence, you may consider raise the issue to the governing bodies at different jurisdictions. Additionally, you may need to discuss your concern with a lawyer for legal assistance.
National Code of Conduct for Health Care Workers Released by Health Council of Council of Australian Governments (COAG)
Office of the Health Services Commissioner
NEW SOUTH WALES
Health Care Complaints Commission
Office of the Health Ombudsman
The SA Ombudsman
Health and Disability Services Complaints Office
Health Complaints Commissioner
ACT Community and Health Services Complaints Commissioner
Health and Community Services Complaints Commission
Health & Disability Commissioner