How to make complaint?
Under Health Practitioner Regulation National Law Act 2009 (the “National Law”), and the National Law in each State, health consumers have rights that guarantee them:
- a satisfactory service.
- dignity and privacy.
- adequate information.
- due skill.
- treatment in a professional manner.
- the right to address if these measures aren’t met.
If you want to make a complaint regarding unsatisfactory professional service, misconducts or negligence, you may consider raise the issue to the governing bodies at different jurisdictions. Additionally, you may need to discuss your concern with a lawyer for legal assistance.
National Code of Conduct for Health Care Workers Released by Health Council of Council of Australian Governments (COAG)
VICTORIA
Office of the Health Services Commissioner
NEW SOUTH WALES
Health Care Complaints Commission
QUEENSLAND
Office of the Health Ombudsman
SOUTH AUSTRALIA
The SA Ombudsman
WESTERN AUSTRALIA
Health and Disability Services Complaints Office
TASMANIA
Health Complaints Commissioner
ACT
ACT Community and Health Services Complaints Commissioner
NORTHERN TERRITORY
Health and Community Services Complaints Commission
NEW ZEALAND
Health & Disability Commissioner